Shipping & Returns
LAST DATES FOR CHRISTMAS SHIPPING/PICK UP:
It's advisable to place orders for Christmas, particularly for international deliveries, early given the ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions which are all impacting transportation and local delivery across the globe.
The last dates to place orders for pick up or delivery before Christmas are as follows:
Last day to pick up prior to Christmas is Dec 23rd and orders must be placed by Dec 15th
Shipping within Canada
Last day to place orders is December 11th for ON & QC, December 5th for the rest of Canada.
Shipping to the US
Last day to place orders is December 5th
Orders placed after December 20th will ship or be picked up after Christmas.
Our Christmas schedule:
We will be closed from December 24th to December 27th 2022.
Free Shipping Promotion
- Free shipping on orders $100 and over per shipping address before taxes
- Shipment within Canada or continental USA only
- Retail orders only
- Shipping to one address only.
- No rainchecks.
- Delivery to one address per order.
- For immediate pick up or shipment.
- Not to be combined with other discounts or promotions.
- Offer available while quantities last.
- Prices and stock levels subject to change.
Mary Macleod's Shortbread guarantees complete satisfaction with every order. If for some reason your order does not meet your satisfaction, please contact us by email at email@example.com. Please include your order number and name along with a description of your problem.
We use walnuts, almonds, hazelnuts (filberts), and other nuts in some of our products. Although we do not include nuts in every recipe, there is a possibility that any of our products could contain trace amounts of nut oils. We ask that individuals with nut allergies refrain from eating our products.
We try to fulfill orders with the chosen accent however we may replace the accent with something similar based on stock levels.
Shipping charges are calculated during check-out and based on package weight and distance. Shipments in North America must be to physical addresses within Canada and the continental USA. We do not ship to P.O. Boxes, APO, or FPO addresses. Additional charges may apply for International orders. Contact us for more information.
When specifying the delivery address, please make sure to include any apartment, suite, unit, or floor numbers that will be required for delivery. We ask for a phone number for each shipping address in case there is a problem delivering the order. If the address information that is provided is not valid, our courier may be unable to deliver your package. We will not refund product or shipping charges based on incorrect addresses. If you would like us to ship the product again to a different delivery address, you will be charged for the additional product and shipping charges.
Order Processing Time
Please note that it may take 3-5 days to process orders, before shipment. Additional time may be needed to bake out of stock items
Choosing expedited shipping will prioritize your shipment with our shipping partners. Please note that Order Process Time, as noted above, still applies.
Shipping Delays Disclaimer
Shipping refunds will not be given for shipping delays caused by events or incidents beyond our, or our carrier's control. These may include: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labour disputes, and disruptions in transportation networks. Refunds for shipping will not be given if an incorrect delivery address was provided. This includes omission of suite, apartment, unit, or floor numbers.
Currency is shown in the upper right of the header. Transactions will be processed in the currency currently shown.
Our goal is complete customer satisfaction. If you have any questions regarding our shortbread or an order you've placed, please contact us at +1 416 461 4576, or Email: firstname.lastname@example.org