We understand that timing is important, especially during the holidays. However, at Mary Macleod's Shortbread, we currently process and ship all orders as soon as possible to ensure the freshest quality. This means we’re unable to hold orders for a future ship date or delay them beyond our standard processing time. We recommend placing your order when you're ready for it to be shipped.

While we cherish the memories of our bakery days, we are no longer operating as a walk-in bakery. That said, we do offer an option for local customers to place orders online and pick them up at our facility. This allows you to enjoy our handcrafted shortbread without shipping costs. Be sure to select "pickup" at checkout and follow the provided instructions for a smooth experience.

Some images that appear online, including on Google, are user-generated and may date back to when we operated as a full bakery. These images remain on the web because they are publicly contributed, and unfortunately, we don’t have control over removing them. We appreciate your understanding and encourage you to visit our website for the most current and accurate information about our offerings.

Yes, due to the increased demand during the holiday season, our on-site pickup schedule is adjusted to ensure we can manage the high volume efficiently. In November and December, pickups are available on Thursdays and Fridays only. Once the holiday season concludes, we return to our regular Monday through Friday pickup schedule. We recommend planning ahead during these busy months to secure your preferred pickup time.

Only STM codes can be combined with each other to maximize your savings. However, STM codes cannot be combined with rewards codes or other promotional discounts. To get the best out of your shopping experience, we recommend reviewing your discount options and selecting the combination that works best for you.

Please see below for the last date to place an order for arrival before Christmas (December 25th). Note, due to increased volumes at this time of year, couriers will not guarantee arrival before Christmas for orders placed in the last 7-10 days prior to Christmas. You may choose a quicker shipping method in the last 1-2 weeks prior to Christmas to ensure your package arrives on time.

Canada:
BC, NL: December 11, 2024
AB, SK, MB, PE, NS, NB: December 15, 2024
ON, QC: December 18, 2024
GTA: December 20, 2024
United States:
West Coast: December 11, 2024
Central U.S: December 15, 2024
East Coast: December 18, 2024

Please note that it may take 2-3 days to process orders, before shipment. Additional time may be needed to bake out of stock items.

Yes, we can handle shipments to locations with warmer weather. For more information or advice on a shipment to your address, please contact us at info@marymacleod.com or call us at 416-461-4576.

At this time, we are only allowed to ship to 1 address per order. For multiple addresses or bulk shipping, please send us an email at info@marymacleod.com or call us at 416-461-4576.

Once your order is shipping out from our bakery, you'll receive an email confirmation with your shipment confirmation. This email will include a tracking number as well as a link to directly track/view your package.

When shipping to a different country, our website will automatically adjust to the currency of the destination country at checkout.

Please note that depending on your payment method or bank, you may see conversion fees or slight variations due to exchange rates. We recommend checking with your card provider for any additional charges before placing your order. If you have any concerns or questions about international payments, feel free to reach out to our team—we’re happy to help.

Shipping charges are calculated during check-out and based on package weight and distance. Shipments in North America must be to physical addresses within Canada and the continental USA. We do not ship to P.O. Boxes, APO, or FPO addresses. Additional charges may apply for International orders. Contact us for more information.

When specifying the delivery address, please make sure to include any apartment, suite, unit, or floor numbers that will be required for delivery. We ask for a phone number for each shipping address in case there is a problem delivering the order. If the address information that is provided is not valid, our courier may be unable to deliver your package. We will not refund product or shipping charges based on incorrect addresses. If you would like us to ship the product again to a different delivery address, you will be charged for the additional product and shipping charges.

Our legacy began back in 1981 when we opened up Canada's first-ever shortbread shop in Toronto, Canada. Toronto is still where we handcraft all of your favourite shortbread cookies today.

Yes, every purchase of Mary Macleod's Shortbread helps support the farmers in the cocoa growing regions.

All of our flavours and products have nutritional information and ingredients listed directly on the packaging and online. Please refer to the product page under Ingredients and Nutritional Information.

If you're having issues with placing an order on our website or if you are having other issues, please give us a call at 416-461-4576 or email us at info@marymacleod.com

If you've forgotten your password, please click here to request a password reset. Please enter in the email address used to set up your account.

We accept Visa, Mastercard, Amex and ShopPay.

If you haven't received your shipping or order confirmation email, please contact us at 416-461-4576 or email info@marymacleod.com. To assist you promptly, kindly provide your order number, email address, and/or full name. We are here to help resolve this for you.

Click "Login" on the top of the website and then enter the requested information to Register. You can update your account information at any time by signing into your account with your username and password and going to "Account".

Yes, we offer bespoke customization across a selection of products, including engraved jars, branded packaging, and curated gift sets. Whether you seek to incorporate a brand logo, a personal message, or a unique design, we ensure that each gift is a refined reflection of your brand or sentiment. Contact our team to explore the full range of customization options.

Customization may extend processing times slightly, depending on the complexity of your request. Most custom orders require an additional 3–7 business days, however customization options such as engraved jars or custom printed cookie tins may require up to 4-6 weeks. We recommend placing orders well in advance to ensure timely delivery, particularly during peak seasons.

Yes, we can incorporate your company’s branding elements, including business cards, custom-branded packaging, and promotional materials. Simply provide the items, and we will seamlessly integrate them into each gift package.

Certainly. We offer complimentary notecards where you may include a personalized message or a branded greeting. Simply provide us with your message, and we will ensure it is beautifully presented with your gift.

Each gift is meticulously packaged to exude sophistication, with seasonal and festive wrapping options available upon request. If you have a specific theme in mind, our team will craft a presentation that complements the occasion beautifully.

Yes, we offer scheduled shipping so that you may place your order in advance with the assurance that it will arrive at the optimal time. Simply specify your preferred delivery date, and we will handle the logistics accordingly.

Yes, we provide multi-address shipping to simplify bulk orders. Simply add your addresses to our distribution list template, let us know your preferred delivery date and we’ll handle the rest.

Please provide the total quantities you would like to order, and send us the shipping addresses you have. For any missing addresses, we kindly ask that you provide them as soon as possible so we can ensure timely delivery.

As we primarily ship with UPS and FedEx, we are unable to deliver to PO Boxes. Please provide a physical address to ensure smooth delivery.

We strive to accommodate delivery preferences, including specific dates and avoiding weekend deliveries where possible. While exact timing depends on the carrier, we will work closely to align with your requirements.

We ship domestically and to select international locations, including the USA. If you have specific shipping needs, please contact us for tailored solutions.

Our Corporate Gift Collection has been carefully curated and selected to ensure they arrive in pristine condition. Items such as our clear rounds, signature cookie tins, and other packaged boxes are excellent choices for shipping. Our team is available to recommend the best options for your needs.

Website promotions are exclusive to individual purchases and do not apply to corporate orders. However, we offer competitive bulk pricing and custom quotes tailored to your needs. Please reach out to our team to explore the best pricing options for your order.

We accept VISA, Mastercard or AMEX.

Yes, we accept company cheques for approved accounts, and payment terms may be available for large corporate orders. Please contact us to discuss available options.

Shipping to a single location may be complimentary, while shipments to multiple recipients vary based on destination, package dimensions, and weight. Contact us for a tailored shipping quote.

Yes, local pickup is available at our location at 80 Galaxy Blvd, Unit #16, Toronto ON. You can coordinate with us directly for an in-store pickup.

Once your order is placed, you will receive a confirmation email with tracking details as soon as it is left our bakery. You can monitor your shipment’s progress in real time.

You may submit your recipient list via email. You will receive a distribution list template, in which you can proceed to fill out with your gift recipient address details. Our team will guide you through the process to ensure efficiency and accuracy.

Engraved jars typically require 2 weeks for completion. We recommend placing orders early, particularly during peak gifting seasons. If expedited service is needed, please contact us to explore available options.

Mary Macleod's Shortbread guarantees complete satisfaction with every order. If for some reason your order does not meet your satisfaction, please contact us by email at info@marymacleod.com. Please include your order number and name along with a description of your problem.

Yes, our products are crafted with care using sustainable and recyclable materials. We are committed to eco-friendly manufacturing practices, ensuring that our delicious treats align with our dedication to environmental responsibility.

We're here to help. You can reach our customer support team via email at info@marymacleod.com or give us a call at 416-461-4576. We're always happy to assist you with any questions or concerns you may have.

Absolutely! We're always on the lookout for talented individuals to join our team. To explore current job openings and learn more about career opportunities with us, please visit our Careers page. You'll find detailed information on how to apply and become a part of the Mary Macleod's family. We look forward to connecting with you!